Another example is the 'More' menu, which was reorganized and now contains the 'Inbox' feature, which includes timely messages about boarding announcements, gate changes and other travel updates.

United made slight tweaks to navigation based on customer feedback to make the app more intuitive, including making the bottom navigation persistent throughout the app.

For example, customers can see the boarding status of their flight on their homescreen, access personal device entertainment onboard with one click, find a link to a map with gate-to-gate directions for connecting flights and click a quick access button to track any checked bags upon arrival.

Now, all 37 million customers who have the United app will see a contextualized home screen starting 48 hours before their flight which provides dynamic updates based on where a customer is in their travel journey.

The airline is also expanding a popular feature previously only accessible to MileagePlus members.

For our MileagePlusВ® program members, the app now features a refreshed account experience for members to easily check balances, track PremierВ® progress, explore MileagePlus benefits, access past activity and more, all in one place.

By improving the accessibility of the United app, we are truly living out United's mission of caring for all customers.'Д«eyond the accessibility changes, the United digital team enhanced the current offering while keeping the features that helped the app win a Webby People's Voice award in 2019. 'It's just as important for someone with a visual disability to easily access day-of-travel information and features as for any other customer. 'Optimizing mobile apps for tools such as VoiceOver and TalkBack has been a game changer, allowing people with visual disabilities to fully utilize smartphone technology in their daily lives,' said Campbell. Ray Campbell, a member of United's digital team who's visually impaired and sits on the board of the American Council of the Blind, played a key role in helping redesign the app, and walks through how these changes make flying easier for him in this video. Visually impaired customers will notice that these changes make it easier to manage all aspects of day-of travel, including check in, viewing reservation details and flight status, bag tracking and more. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

According to the National AgingВ and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. 28, 2020 /PRNewswire/ - United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities.

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